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Frequently Asked Questions

Does HearXpress.com sell hearing aids through the Internet?

No. HearXpress.com markets products through the internet but all services are provided by a local, licensed hearing care Provider. Hearing aids are not sold directly to the consumer, nor are they mailed or purchased through an online shopping cart. All HearXpress.com customers will be handled by a licensed Provider and authorized representatives.

HEARING AIDS FAQs

How much are the hearing aids?

  • Hearing aids are typically priced from $1000 - $4000.
  • The price depends on the style of hearing aid and also the type of technology.
  • Most hearing aids are digital and some have additional advanced features and automatic functions that are very convenient.
  • Advanced hearing aids are priced higher than the more basic models.
  • Your Provider will assist you in selecting the right product to match your lifestyle, preferences and budget.
  • HearXpress offers hearing aids with a 2-year warranty, at prices starting at $999.
  • The batteries and warranty are provided at no extra charge to you.

Which brands do you carry?

We carry several brands, including Siemens, Rexton, Unitron and Hansaton. Your Provider will assist you in selecting the right product for your hearing needs and personal preferences.

Which hearing aid is the best?

  • Generally, the higher levels (4 and 5) of technology will perform better than the lower levels.
  • The higher the level of the hearing aid, the more functionality and advanced features are available.
  • The higher levels have more channels than the lower end products, and this allows the Provider to fine tune the hearing aid to meet your needs more precisely.
  • Higher end technologies tend to provide better comfort and improved speech understanding, especially in noisy situations.
  • Higher end technologies also have automatic features that will provide added convenience. Some of them actually “learn” your preferences and will automatically adapt to certain listening situations without you having to make any adjustments.
  • Lower end technologies are also digital, but may need more manual adjusting.

Which hearing aid style is best for me?

  • The style of the hearing aid is decided on several factors: your degree and type of hearing loss, how well you can manipulate the small controls and also, what look you prefer.
  • The style is a matter of personal preference and also your particular type of hearing loss.
  • The very small styles are usually better for mild hearing loss, where larger units and behind-the-ear models accommodate more severe loss.
  • If selecting a small style, your Provider will evaluate the tiny controls on the hearing aids to make sure you can manipulate them and change the batteries.
  • The battery size is smaller on the mini hearing aids so they have to be changed more often.
  • Your Provider will review all of the information and assist you in selecting the right style.

What is the best hearing aid for hearing in noise?

  • If you are in situations where there is noise, you will benefit from a level 4 or level 5 hearing aid.
  • At a minimum, you will require hearing aids with directional microphones to help you reduce the noise.
  • The more advanced features will assist you in better detecting and analyzing the environment, amplifying speech, reducing the background noise and automatically adjusting to the different types of noisy situations.
  • Some of the unique features found in Level 5 hearing aids that are designed to help hear better in noise include: directional speech enhancement, signal processing in 48 channels and an automatic situation equalizer for six environments.
  • Anyone who says, "I need a hearing aid that will work very well in a specific situation," should consider a Level 5 model.

Which one should I use?

  • Church – many hearing aids can be used successfully in church. Talk with your Provider about the different models.
  • TV – most hearing aids will work well with the television. Talk with your Provider about this to find the right product for you. There are also products available that connect with Bluetooth technology directly to your TV.
  • Meetings – this will depend on the type of meeting and how far you are from the speaker. There are several models that can meet this need.
  • Restaurants – some restaurants can be very challenging. Especially if they are crowded, if there is music and if the acoustics of the room are not good. These situations often require the most advanced circuitries in order to hear well and comfortably. You will need to talk about this with your Provider. Look at the category 4 and 5 products to learn more about noise reduction capabilities.
  • Telephone - most hearing aids can be successfully programmed to work with the telephone. Your Provider can demonstrate this for you at the time of your fitting. There are also products available that connect with Bluetooth technology, allowing you to connect your hearing aids directly to your telephone.

Can I use just one hearing aid?

  • We recommend that you use two hearing aids because you have two ears.
  • There are many limitations to hearing when a single hearing aid is used. It is not possible to hear as well in noise, hear clearly, or determine the direction or source of sound when using one hearing aid.
  • The benefits of using two hearing aids are significant. These include: better hearing in noise, balanced sense of sound, more clarity, better speech recognition, directionality of sound, and less background noise.

Are the hearing aids waterproof?

Most of the hearing aids are treated with moisture resistant properties to reduce the damage from perspiration and humidity. Siemens offers a waterproof hearing aid that can actually be used under water and in the shower. Look for the model Aquaris.

Can your aids work for me if I have one ear where the nerves are completely dead?

It’s worth a try. Hearing aids are improving every year and we recommend that you try it to see if there is benefit for yourself. From our experience, each person’s experience with hearing aids is unique. You may ask your Provider for a demonstration – that way you can hear for yourself.

Why are hearing aids so expensive?

  • Hearing aids require miniature circuitry and have advanced functions and tiny computers inside of them. They must analyze and enhance speech signals at a very fast rate in order to provide speech understanding. They have to recognize background noise and in many cases, selectively amplify sound to minimize distracting sounds while amplifying speech sounds. They are very complicated and high tech medical devices.
  • Hearing aids need to be prescribed and programmed by a licensed and experienced Provider in order to meet individual needs. This requires expertise and sometimes multiple visits. Your Provider will spend several hours with you to make sure that the hearing aid is working well, that you understand your hearing aid and know how it works, and that it meets your needs.
  • Follow-up care is included for a full year.
  • Repair and service is covered for 2 years. You also receive a full year supply (40 cells) of batteries.

Can I use my insurance benefit?

Each plan is different. You can discuss your insurance benefits with your Provider at the time of the appointment.

Can I return the hearing aid if I don’t like it?

Our services are guaranteed. If you are not completely satisfied with your hearing aids, you may return them for a complete refund within 45 days.

Do I have to pay for the test?

You can have a free hearing screen to determine if you have hearing loss. Your Provider will explain if additional testing is necessary and if there is a charge for this additional testing. Many Providers do not charge for routine hearing aid exams.

What do I get for purchasing aids from you?

  • We are an experienced company that partners with thousands of licensed Providers across the country.
  • We will work with you to provide the best results and to make sure you understand your options and what to expect from your hearing aids.
  • We understand the business of hearing loss and hearing aids. This is all we do. We don’t provide other products or services, strictly hearing services. And we’re experts at it.
  • We guarantee your satisfaction, or your money back within 45 days.

Is financing available?

Yes. We offer financing for hearing aids through Allegro Acceptance so you don’t have to wait any longer to start hearing. There are a variety of financing options including payment plans with no interest as long as the minimum monthly payments are paid on time. Hearing aids are an important investment in your health and quality of life. We realize many people who need hearing aids may postpone purchasing because of cost, but you shouldn’t have to miss out on better communication with your loved ones or enjoying your life due to untreated hearing loss.

HEARING LOSS FAQs

How accurate is the hearing screening tool that I took on line?

This is a screening tool and the results can be affected by background noise, your headphones, any distractions around you, and your computer. The results have been scientifically validated, but there is no comparison to a face-to-face evaluation and complete hearing test by a licensed Provider.

Why is my screening result much different than what my Provider told me?

This is a screening tool and the results can be affected by background noise, your headphones, any distractions around you, and your computer. The results have been scientifically validated, but there is no comparison to a face-to-face evaluation and complete hearing test by a licensed Provider. The Provider test will be more accurate, because it’s performed in a sound treated area with calibrated audiometric equipment.

I can hear some sounds but not others, why?

Hearing loss is caused by damage in certain areas of the ear. Depending on where the damage occurs, some sounds are affected more than others. It is very common to hear lower pitches better than high pitches.

I have blood/pain/drainage in my ears, what should I do?

We consider this a red flag and recommend that you see a physician if you have bleeding or pain in the ears. You may need medical treatment. Consult your primary care physician for a medical opinion.

Do you have anything for ringing in my ears?

Ringing in the ears is a symptom of something wrong with the ears. It is usually accompanied by hearing loss. Many times the tinnitus or ringing is alleviated by using hearing aids. You can talk with your Provider about your tinnitus and see if hearing aids will help you. You can find a lot of information about hearing loss by contacting the American Tinnitus Association. They have resources and a lot of great educational materials for you to review. www.ata.org

PROVIDERS FAQs

What degrees/education do your Providers have?

All of our Providers have been credentialed. They have a state license to dispense hearing aids. We check with the licensing board to make sure that the license is clear and there is no history of poor performance. In order to qualify as a Provider, they must be in good standing. Audiologists have a doctorate or master’s degree from an accredited university. Hearing aid specialists are licensed by the state. Both participate in continuing education activities every year.

Are your Providers assigned a rating?

We track our Providers very carefully and ensure that all of them meet our standards and satisfy our customers.

Caution Box

CAUTION! Mail order hearing aids may be harmful for your ears. Trust only professionals with your hearing.

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